Objectives - Learning Outcomes:
Higher confidence levels, improved self esteem, assertive behaviour, diminish anxiety & stress levels, use time efficiently, delegate to empower others, positive & open body language, the ability & courage to address difficult issues effectively, build positive interpersonal relationships, improve performance and self motivation, speak confidently, convey spoken information well, improved listening skills, deliver effective presentations, overcome fear of the new, bring balance into daily living, acting with integrity & demonstrate sound business ethics & trust. Creative & accelerated productivity, understanding the mindset of others and co-creativity.

Approach:
Role plays, case studies, interactive workshops, experiential learning, support videos, practical problem solving techniques.

Outline of Programme:
Leadership through relationship building
First impressions
Develop open communication
Delegate effectively
Present in a professional manner
Foster an ethos of effective decision making and judgement
Create a positive attitude
Establish a culture of trust by becoming trustworthy
Turn resistance into resolve
Handle conflict effectively
Foster a sense of co-operation
Paradigms, flexibility and tolerance
Practical goal setting techniques to be successful
Solve problems creatively
Run formal and informal discussions and meetings
Understand and develop emotional intelligence in business
Memory management techniques to increase performance
Establish techniques which will influence behaviour and attitudes

Duration Options:
9 weeks – 9 modules, one module per weeks for 3 to 3½ hours
4 days - 1 day per week, or alternatively 4 consecutive days (in-house only)

Group Size:
Minimum 8; Maximum 12 delegates