Developing a Love and Understanding of Everyone, Anywhere, All of the Time. To create an overall understanding of the factors which influence positive implementation of inspired customer service! Increased productivity, effective communication, team-building, increased confidence and improved productivity. Futuristic Training’s High Impact Customer Care Training teaches individuals to develop respect for all people through positive and assertive communication.
Interactive workshops, role plays, case studies with assignments and feedback. Theoretical input, support videos together with experimental learning experiences.
Develop enthusiastic service attitudes. Awareness of customer styles and how we service them. Effective questioning techniques; getting commitment; understanding and identifying customer requirements; selling features and benefits = increased productivity and sales. Creating memorable service experiences and ongoing customer commitment.