Sustaining our Customers through thick and thin! Bruce Springsteen once said “It demands a consistency of thought, of purpose and of action over a long period of time”. Bruce understood [...]

'INVESTING IN PEOPLE’ MAY SOUND LIKE A CLICHÉ, BUT ADAM OXFORD VISITS THE LOGISTICS FIRM WHERE THE THEORY HAS REALLY PAID OFF' Four years ago, Sundharin Moodley moved from [...]

More than ever, professionals today must work closely with more people than ever before.  Getting results is a challenge especially when the team is diverse.  As a team member, it’s [...]

Harmless conversations at the water cooler, a debate over who should have that sought-after promotion, or just a harmless comment about a co-worker’s behaviour with the boss at the office [...]

We are a big supporter of apologising to a customer after a service failure regardless of who is at fault. Studies show that an apology can successfully prevent the loss [...]

Sustaining our Customers through thick and thin! Bruce Springsteen once said “It demands a consistency of thought, of purpose and of action over a long period of time”. Bruce understood [...]

Customers of today are more connected and informed than ever before. Word about your service quality gets around, which can either be incredibly valuable or extremely costly for your business [...]

What is Diversity? Workplace diversity is essentially a human factor issue, focusing on the differences and similarities that people bring to an organization. Diversity is broadly defined to include aspects [...]