Sustaining our customers through thick and thin!
Sustaining our Customers through thick and thin! Bruce Springsteen once said “It demands a consistency of thought, of purpose and of action over a long period of time”. Bruce understood [...]
Goodbye Maths and English Hello Teamwork and Communication
Goodbye, Maths and English. Hello, teamwork and communication! According to a report, employers are looking beyond qualifications to figure out what other skills their candidates have. It’s no longer enough [...]
What makes a good leader
So what makes a good leader? In South Africa, this is on many people’s minds. In my years of gathering feedback from hundreds of people we train from all walks [...]
Training staff for accelerated development
'INVESTING IN PEOPLE’ MAY SOUND LIKE A CLICHÉ, BUT ADAM OXFORD VISITS THE LOGISTICS FIRM WHERE THE THEORY HAS REALLY PAID OFF' Four years ago, Sundharin Moodley moved from [...]
Sanlam Letter of Referral
Hello Marilyn Thank you to both you and Greg for you first-rate input into Sanlam Health’s Client Relations team. Our staff found the various sessions to be insightful and they [...]
Creating teams that are positive and productive
More than ever, professionals today must work closely with more people than ever before. Getting results is a challenge especially when the team is diverse. As a team member, it’s [...]
Workplace gossip or just harmless chit-chat!
Harmless conversations at the water cooler, a debate over who should have that sought-after promotion, or just a harmless comment about a co-worker’s behaviour with the boss at the office [...]
How to genuinely apologise without losing face
We are a big supporter of apologising to a customer after a service failure regardless of who is at fault. Studies show that an apology can successfully prevent the loss [...]
Sustaining our customers through thick and thin!
Sustaining our Customers through thick and thin! Bruce Springsteen once said “It demands a consistency of thought, of purpose and of action over a long period of time”. Bruce understood [...]
How good customer care can build your business.
Customers of today are more connected and informed than ever before. Word about your service quality gets around, which can either be incredibly valuable or extremely costly for your business [...]