Sustaining our customers through thick and thin!
Sustaining our Customers through thick and thin! Bruce Springsteen once said “It demands a consistency of thought, of purpose and of action over a long period of time”. Bruce understood [...]
Sustaining our Customers through thick and thin! Bruce Springsteen once said “It demands a consistency of thought, of purpose and of action over a long period of time”. Bruce understood [...]
Goodbye, Maths and English. Hello, teamwork and communication! According to a report, employers are looking beyond qualifications to figure out what other skills their candidates have. It’s no longer enough [...]
So what makes a good leader? In South Africa, this is on many people’s minds. In my years of gathering feedback from hundreds of people we train from all walks [...]
'INVESTING IN PEOPLE’ MAY SOUND LIKE A CLICHÉ, BUT ADAM OXFORD VISITS THE LOGISTICS FIRM WHERE THE THEORY HAS REALLY PAID OFF' Four years ago, Sundharin Moodley moved from [...]
Hello Marilyn Thank you to both you and Greg for you first-rate input into Sanlam Health’s Client Relations team. Our staff found the various sessions to be insightful and they [...]
More than ever, professionals today must work closely with more people than ever before. Getting results is a challenge especially when the team is diverse. As a team member, it’s [...]
Harmless conversations at the water cooler, a debate over who should have that sought-after promotion, or just a harmless comment about a co-worker’s behaviour with the boss at the office [...]
We are a big supporter of apologising to a customer after a service failure regardless of who is at fault. Studies show that an apology can successfully prevent the loss [...]
Sustaining our Customers through thick and thin! Bruce Springsteen once said “It demands a consistency of thought, of purpose and of action over a long period of time”. Bruce understood [...]
Customers of today are more connected and informed than ever before. Word about your service quality gets around, which can either be incredibly valuable or extremely costly for your business [...]