Taking everyday people to extra-ordinary heights!

Dear Sir/Madam

BMW Financial Services has engaged the services of Futuristic Training to build on existing Customer Service for our Joint Customer Interaction Centre.

With the above in mind Marilyn Overend presented the “High Performance Customer Care” course to all the customer facing staff at BMW Financial Services. Specific focus was placed on understanding customers, team work, communication, personal performance assessments, understanding different generations and offerings, which enable employees to grow and develop in both their work and personal environments.

The above training accentuated the achievement of performance and deliverables while enhancing interpersonal skills.

The method of training used allowed for lots of fun and laughter while at the same time still driving pertinent points across to the staff through interactive learning.

Without a doubt, this training has had a positive impact on all the attendees and results can be evidently seen in the transfer of knowledge in the workplace.

As a follow-up to the successful “High Performance Customer Care” Futuristic Training tailor-made a “Team Excellence” training course specifically dealing with conflict in the workplace and further enhancing the team-work module.

This was positively received by all attendees and helped them to identify areas of improvement within themselves (self-realisation) in order to make the team work more effectively.

Based on the above, we would recommend Futuristic Training for all personalised as well as general customer Care training, as it would equip individuals with the necessary skill-set required to enhance their performance in their personal and work related environments.

Yours faithfully

BWM Financial Services (South Africa)(Pty) Ltd

My Name is Brandon Lindenberg and I head up the training and development department for our business. I am writing in support of Futuristic Training & Development based on the awesome journey that we experienced whilst on training.
Myself and a group of managers attended the High Impact Communication Training for Leaders course a few years ago with the aim of becoming better leaders. During my journey I came to the realization that there are many things we take for granted such as how we :

Understand who you are [ can you really understand someone else if you don’t understand “you”? ] Communicate [ We understand what we want but does others, and how do we get them to. Do different people have different communication requirements ?] Listen [ Do we listen to respond or listen to understand ] Control our Emotions [ The brain has many powerful functions but do we know how and when to use it ] Solve problems [ Is there only one way of getting to your destination or can others contribute by acting as your GPS on your journey? ] My company sending on this training gave me an opportunity to learn , explore and be moulded into a person way beyond I thought I could be.
This was a life changing experience for me and the learning can be applied in your everyday life. Whether it is your work , personal or social life, you are still dealing with people .
I have recommended that we keep the programme running within our organisation and even introduced the High Performance Customer Care Module within our business. Thus far we have sent over 30% of our organization on the training respectively. We have maintained a good and healthy relationship with Futuristic Training & Development and have made them part of our long term strategic plan.

As the the HR Director of Digital Planet, I have worked closely with Futuristic Training & Development over the last 3 years. Their service is always professional and the training is of the highest quality.
Marilyn and her team take a personal interest in each and every person who attends the training and I have seen amazing results with their unique approach. Every employee who has attended a Futuristic Training & Development has left with a greater understanding of themselves and improved both personally and
professionally. Futuristic is more than a just a training service provider, they strive to integrate into the business as a support structure which drives positive outcomes.
I highly recommend the use of their services.

A big thank you to the HR team for the opportunity we had as supervisors to take part in the high impact communication training for leader with Futuristic Development. I went into the training with an open mind, willingness to change and as a result I was awarded (voted) as perseverance, “outstanding development in High Impact Communication Training for Leaders” which boosted my confidence as well.

Throughout the training…
The programme was informative, inspirational and empowering.
The skills that I have acquired from the training have made it easy for me to understand and manage my role on the work place and on a personal level.
Throughout the training I learnt different techniques of handling controversial issues.

Points that I have developed on are:
• Emotional intelligence in business
• Understanding my fear
• Speaking and listening techniques
• Breaking though the barriers.

I trust that it does not end with us. I am of the opinion that everyone is a leader in their own way. It’s training like these that bring out the best in people with the right attitude.

Thank you to both you and Greg for you first-rate input into Sanlam Health’s Client Relations team. Our staff found the various sessions to be insightful and they felt strong connections to both of you as their educators.

Our investment in the High Performance Customer Care programme has produced the following positive results:

A happier more cohesive team has been built through a better understanding of, and knowledge of one another; Individual confidence has been boosted through self-growth
Staff have improved their customer interactions through improved communication methods; Staff are accountability for their attitudes as they now understand that they are in control; Staff show a desire to become more engaged and are busy arranging a team building event; Staff have been equipped with useful tools to understand and assist many different types of customers and are more confident to deal with conflict situations; Your impact has been noticed and so appreciated!